IT Help Desk Technician
Job brief
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
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An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
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The goal is to create value for clients that will help preserve the company’s reputation and business.
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Requirements
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Proven experience as a help desk technician or other customer support role
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Tech savvy with working knowledge of office automation products, databases and remote control
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Good understanding of computer systems, mobile devices and other tech products
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Ability to diagnose and resolve basic technical issues
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Proficiency in English
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Excellent communication skills
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Customer-oriented and cool-tempered
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BSc/BA in IT, Computer Science or relevant field
Job Categories: Customer Support
Job Types: Full Time
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