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IT Help Desk Technician

Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

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An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

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The goal is to create value for clients that will help preserve the company’s reputation and business.

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Requirements

  • Proven experience as a help desk technician or other customer support role

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Proficiency in English

  • Excellent communication skills

  • Customer-oriented and cool-tempered

  • BSc/BA in IT, Computer Science or relevant field

 

Job Categories: Customer Support

Job Types: Full Time

Job Locations: BangaloreFrance

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