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Operations Manager

Qualifications and Detail about the Position


This position reports directly to VP, Operations or Regional President, and is a regional resource and leader providing management and oversight to multiple Project and Site Managers for a specified geographical area.  Ensures all assigned projects are delivered safely, consistently and effectively and are profitably managed and compliant. Supports building the ScaffSource brand by providing world-class service quality to all stakeholders. The position is accountable for the Safety, Revenue, Growth, Margin, Productivity, Cost Control, DSO, AR, and Equipment Utilization at assigned accounts.

The major tasks, duties, and responsibilities that majorly define the Operations Manager's job description are listed below:​

  • Is a champion for safety and regulatory compliance.

  • Ensure operational excellence and effective implementation of the company’s strategies.

  • Build strong cross-functional operating partnerships across the organization (as defined in the role success profile).

  • Adopt broad business concepts and apply them to enhance profitability, grow the business, and set organizational policies.

  • Accountable for Commercial Agreements process, from bid/RFP through completion of the project to close out.

  • Review analyses of activities, costs, operations, and forecasts data to determine department or division progress toward company goals and objectives.

  • Oversee assigned strategic account management, product service lines, department and functional goals and budgets, and manages performance against those plans.

  • Oversee/direct the assigned area’s operation management with responsibility for multiple customers/accounts within the business unit, including P&L responsibility as well as business development responsibility.

  • Accountable for completion of assigned jobs to region and customer satisfaction within defined profitability metrics and deadlines.

  • Collaborate with Site and Project Managers on multiple projects and ensures scope, job efficiency and productivity.

  • Develop and ensure compliance with annual operations and capital budgets.

  • Support the process of continuous improvement initiatives to drive efficiencies, reduce cost and increase customer satisfaction.

  • Play a key role in the development initiatives, including creating and maintaining relationships with key decision makers within assigned and/or targeted customers.

  • Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined, understood and executed.

  • Ensure that all organization activities and operations are carried out in compliance with Company policy and controls and local, state/provincial, and federal regulations and laws governing business operations.

  • Ability to understand and interpret contracts and support the execution of change orders within limits of DOA.

  • Develop and builds sales relationships within both ScaffSource and the customer’s organization by cross selling ScaffSource's product and service offerings.

  • Maintain communication with regional leadership and Business Development to ensure customers’ needs are met.

  • Assist in resolving customer issues / discrepancies.

  • Ensure coordination of Regional Operations with Asset Management and Staffing on planning/scheduling.

  • Work with Business Development and Estimating to oversee transition the job from sales to operations utilizing the Healthy Start process.

  • Monitor project construction execution.

  • Monitor KPIs and assists Project Managers in developing targets and corrective action plans when results are out of compliance.

  • Ensure implementation and continually monitors project Quality Control plans.

  • Ensure work processes and procedures are consistently applied on the project.

  • Ensure compliance with ScaffSource procurement process in support of vendor evaluations.

  • Collaborate with Regional Management and Project Controls to perform job tracking post mortem and lessons learned for continuous improvement.

  • Conduct effective performance evaluations and mentors those with less experience.

  • Challenge others to develop as leaders while serving as a role model and mentor.


Other information:

Working Conditions:

  • Working conditions include outdoor and indoor field, yard and shop locations

  • Working indoors in an office environment

  • Utilization of Personal Protective Equipment is necessary

  • Frequent travel as required

Skills & Abilities:

  • Ability to work within a highly service-oriented team culture

  • Strong understanding of operational impacts on profitability

  • Understands the meaning and implications of key financial indicators

  • Uses financial analysis to generate, evaluate, and act on strategic options and opportunities

  • Manages conflict with a minimum of noise by integrating diverse views and finding common ground or acceptable alternatives

  • High degree of technical ability such as: read/interpret engineering plans, product knowledge, etc.

  • Ability and willingness to seek out areas for improvement and solve problems

  • Demonstrate courage to address difficult issues

  • Demonstrate good judgment in selecting methods and techniques for obtaining solutions

  • Proven communication and interpersonal skills, including strong leadership skills

  • Strong customer focus on relationship building

  • Strong organizational skills with ability to multi-task

  • High energy level, strong sense of ethics, discretion and adherence to process

  • Excellent knowledge of Microsoft Office Tools, such as Excel, PowerPoint, Project and Word

  • Ability to work with all levels of the Company

  • Ability to meet deadlines and work independently

  • Comfortable working in a hands-on environment

  • Ability to manage $40 - $50 million value of work annually

Education & Experience:

  • Bachelor’s Degree and / or 5-7 years of project management experience

  • PMP and PMI certification, or equivalent, desirable

  • Supervisory experience with knowledge of employment practices (hiring and termination; discipline, attendance, employment regulations, pay practices, etc.)

Location:  Fort Collins, CO.  Bakersfield, CA or Seattle, WA

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