Operations Manager

Qualifications and Detail about the Position

Summary:

This position reports directly to VP, Operations or Regional President, and is a regional resource and leader providing management and oversight to multiple Project and Site Managers for a specified geographical area.  Ensures all assigned projects are delivered safely, consistently and effectively and are profitably managed and compliant. Supports building the ScaffSource brand by providing world-class service quality to all stakeholders. The position is accountable for the Safety, Revenue, Growth, Margin, Productivity, Cost Control, DSO, AR, and Equipment Utilization at assigned accounts.

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The major tasks, duties, and responsibilities that majorly define the Operations Manager's job description are listed below:​
 

• Is a champion for safety and regulatory compliance.

• Ensure operational excellence and effective implementation of the company’s strategies.

• Build strong cross-functional operating partnerships across the organization (as defined in the role success profile).

• Adopt broad business concepts and apply them to enhance profitability, grow the business, and set organizational policies.

• Accountable for Commercial Agreements process, from bid/RFP through completion of the project to close out.

• Review analyses of activities, costs, operations, and forecasts data to determine department or division progress toward company goals and objectives.

• Oversee assigned strategic account management, product service lines, department and functional goals and budgets, and manages performance against those plans.

• Oversee/direct the assigned area’s operation management with responsibility for multiple customers/accounts within the business unit, including P&L responsibility as well as business development responsibility.

• Accountable for completion of assigned jobs to region and customer satisfaction within defined profitability metrics and deadlines.

• Collaborate with Site and Project Managers on multiple projects and ensures scope, job efficiency and productivity.

• Develop and ensure compliance with annual operations and capital budgets.

• Support the process of continuous improvement initiatives to drive efficiencies, reduce cost and increase customer satisfaction.

• Play a key role in the development initiatives, including creating and maintaining relationships with key decision makers within assigned and/or targeted customers.

• Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined, understood and executed.

• Ensure that all organization activities and operations are carried out in compliance with Company policy and controls and local, state/provincial, and federal regulations and laws governing business operations.

• Ability to understand and interpret contracts and support the execution of change orders within limits of DOA.

• Develop and builds sales relationships within both ScaffSource and the customer’s organization by cross selling ScaffSource's product and service offerings.

• Maintain communication with regional leadership and Business Development to ensure customers’ needs are met.

• Assist in resolving customer issues / discrepancies.

• Ensure coordination of Regional Operations with Asset Management and Staffing on planning/scheduling.

• Work with Business Development and Estimating to oversee transition the job from sales to operations utilizing the Healthy Start process.

• Monitor project construction execution.

• Monitor KPIs and assists Project Managers in developing targets and corrective action plans when results are out of compliance.

• Ensure implementation and continually monitors project Quality Control plans.

• Ensure work processes and procedures are consistently applied on the project.

• Ensure compliance with ScaffSource procurement process in support of vendor evaluations.

• Collaborate with Regional Management and Project Controls to perform job tracking post mortem and lessons learned for continuous improvement.

• Conduct effective performance evaluations and mentors those with less experience.

• Challenge others to develop as leaders while serving as a role model and mentor.

 

Other information:

Working Conditions:

• Working conditions include outdoor and indoor field, yard and shop locations

• Working indoors in an office environment

• Utilization of Personal Protective Equipment is necessary

• Frequent travel as required

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Skills & Abilities:​

• Ability to work within a highly service-oriented team culture

• Strong understanding of operational impacts on profitability

• Understands the meaning and implications of key financial indicators

• Uses financial analysis to generate, evaluate, and act on strategic options and opportunities

• Manages conflict with a minimum of noise by integrating diverse views and finding common ground or acceptable alternatives

• High degree of technical ability such as: read/interpret engineering plans, product knowledge, etc.

• Ability and willingness to seek out areas for improvement and solve problems

• Demonstrate courage to address difficult issues

• Demonstrate good judgment in selecting methods and techniques for obtaining solutions

• Proven communication and interpersonal skills, including strong leadership skills

• Strong customer focus on relationship building

• Strong organizational skills with ability to multi-task

• High energy level, strong sense of ethics, discretion and adherence to process

• Excellent knowledge of Microsoft Office Tools, such as Excel, PowerPoint, Project and Word

• Ability to work with all levels of the Company

• Ability to meet deadlines and work independently

• Comfortable working in a hands-on environment

• Ability to manage $40 - $50 million value of work annually

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Education & Experience:

• Bachelor’s Degree and / or 5-7 years of project management experience

• PMP and PMI certification, or equivalent, desirable

• Supervisory experience with knowledge of employment practices (hiring and termination; discipline, attendance, employment regulations, pay practices, etc.)

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Location:  Fort Collins, CO.  Bakersfield, CA or Seattle, WA